Cigna Behavioral Health

Disney offers emotional health support to you and your family in many different ways. The table below highlights the specific benefits that are available.

How it Works

  • The EAP provides up to five face-to-face counseling visits, per issue, at no cost to you. For 2021, this has been expanded to up to ten visits.
  • Once you’ve used your EAP visits, you can access behavioral health services under your Disney medical plan, subject to applicable copays
  • In all instances, you must use providers in the Cigna Behavioral Health network
Benefit What It Covers Types of Services Who’s Eligible
Employee Assistance Program (EAP)
    Resources at no cost to help with:
  • Communicating with family and friends
  • Overcoming stress
  • Parenting
  • Sleep habits
  • Relationship issues
  • Teens and alcohol
  • Eating disorders
  • Life and job satisfaction
  • Substance abuse
  • 24/7 crisis support
  • Same day phone support
  • Short term counseling
  • Get an EAP code and find a provider
  • Talkspace EAP
  • Additional language support
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  • You, your dependents, and your household members, regardless if you’re eligible for or enrolled in a Disney medical plan
Behavioral Health & Substance Abuse Program
  • A variety of behavioral health and substance abuse (drug and alcohol) treatment
  • Professional counseling
  • Outpatient/inpatient care

  • You and dependents enrolled under your Disney medical plan

How to Get Started

  • Walt Disney World EAP is provided through LifeStance. To make an appointment with an EAP counselor call 407-753-7788 (Mon-Fri 8 am to 5 pm).
  • If outside of the above hours, or for 24/7 phone support call 1-800-952-6676.
  • For a way to connect with a counselor virtually, try Talkspace. Learn more at
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  • Konseye Ayisyen ki pale Kreyol disponib

Don’t Forget to Involve Your Doctor

Cigna Behavioral Health has specialized expertise to help, but it’s always a good idea to keep your primary care provider (PCP) involved in the process. After all, your PCP is the person who knows you and your healthcare needs best. That’s why Cigna Behavioral Health will work with your provider to determine the appropriate level of care for your situation.