For questions regarding medical claims, appeals, or ID cards:

Allegiance Benefit Plan Management, Inc.

Customer Service:
2806 S. Garfield St.
P.O. Box 3018
Missoula, MT 59806

Normal Hours of Operation:
Mon-Fri: 8:00 am - 8:00 pm EST.

Allegiance is closed on all major holidays

For questions regarding network providers and scheduling appointments

Available 24/7

Orlando Health

For questions regarding behavioral health and substance abuse benefits:

Cigna Behavioral Health


Normal Hours of Operation:
24 hours a day/7 days a week/365 days a year

For questions about Family Building:


Customer Service: 1-833-439-1520

Nurses available 24X7
Customer Service available:
9:00 am- 7:30pm EST

For questions regarding prescription drug claims:

Express Scripts

Patient Customer Number: 1-800-375-0596
TDD: 1-800-759-1089
Accredo Specialty: 1-800-803-2523
Pharmacist Use Only: 1-800-922-1557
Express Scripts website

For questions regarding your 2019 Flexible Spending Accounts:


Customer Service 1-888-619-2118
Normal Hours of Operation:
24 hours a day/7 days a week (except major holidays)
Outside of the U.S. 1-763-274-7399