Cheerful woman providing customer support.

Allegiance Benefit Plan Management (Allegiance) is the third-party administrator (TPA) for Erlanger Health System and is responsible for processing your employee health plan claims, answering your questions, and helping you make the most of your health benefits. As a wholly-owned subsidiary of Cigna, we can offer industry-leading flexibility and personalization including access to Cigna's Open Access Plus provider network for services unavailable at Erlanger Health System.

It is important to note, that while the Cigna Open Access Plus network is being utilized, benefits and services are managed directly through Allegiance. Your Allegiance customer service team is here at 855-999-1527 to answer any questions about your Health Plan including benefits, claims status, enrollment and eligibility, and more. Your providers should also contact Allegiance for any questions related to your benefits and claims.

ALLEGIANCE

With over 35 years of experience, the Allegiance Companies have earned a reputation for quality, service, and efficiency unmatched throughout the country. Since its earliest days, our company has been a leader in providing health benefit plans to employer groups and plan participants throughout the United States. We have always remained dedicated to one thing: outstanding customer service. That commitment continues today as strong as ever. Our corporate spirit has always been one of allegiance to the companies we serve. Our people are deeply committed to our clients and to plan participants.

Allegiance Member Portal

Log into the Member Portal for quick access to claims and benefit information. Learn how below. Please note: The walkthrough video reflects general login instructions. Please continue to log in using the login link on this custom site.

NOTICE

For assistance regarding a claim or to pre-notify for medical services, please call the Erlanger Health Systems Customer Service number at 1-855-999-1527.

To find a network provider in your area, click on the Find Provider link on the top of the page.

CAA Customer Balance Billing Disclosure Out of Network